Cookies are very small text documents or pieces of software code, which often include an anonymous unique identifier. When you visit a website or use a mobile application, a computer asks your PC or mobile device for permission to store this file on your computer or mobile device and access information from it. Information gathered through Cookies include the date and time of visits and how you are using the website or mobile application. Cookies are used by us and our third party partners as part of our Sites. Details of the Cookies used on our Sites and any applicable third party partner are set out in the table below.
The table below sets out more information about the individual Cookies used on our Sites and the purposes for which they are used:
These cookies let the website remember what you've added to your basket and which page you visited last. It also helps us know if you're signed in, or not.
Core Site Functionality
PHPSESSID expires when the browser is closed.
ws_lp expires 1 month after activation/update
These cookies help us understand how our site is used and pick up on any problems with how it works. Google Analytics uses these cookies to discover when you first visited the site, how often you came back and how long you spend shopping. The information stored by these cookies can be seen only by the relevant teams at Waterstones and Google and never shows any confidential information.
_ga expires 2 years after activation/update
For more information about Google Analytics Cookies please click here.
_gid and _gat expire 24 hours after activation/update.
We use Google reCAPTCHA on our login forms and within our checkout to help prevent spam and abuse. The cookies set by this service are essential site cookies.
Core Site Functionality
PREF expires after 2 years
For more information about Google's Privacy Policies, please click here.
NID, HSID, APISID, and SID expire after 6 months
We use Hotjar in order to better understand our users' needs and to optimize our services.
_hjIncludedInSample expires when the browser is closed.
Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.) and this enables us to build and maintain our services with user feedback.
_hssrc expires 5 years from activation/update
_ga expires 5 years from activation/update
_gid expires 24 hours from activation/update
_hubspotutk expires 10 years from activation/update
mp_hj_mixpanel expires 365 days from activation/update
optimizelyBuckets expires 120 days from activation/update
optimizelyEndUserID expires 120 days from activation/update
optimitizelySegements expires 120 days from activation/update
New Relic helps us understand the performance of our website using aggregated, anonymised data.
Expires when the browser is closed
Eventbrite sell tickets to some of the events hosted by our shops. Their cookies are used to enable to functioning of the ticket purchasing process from the event listing page without having to leave our site.
All expire when leaving the event listing page